Preamble
The general conditions of sale apply to the website www.happyrivieratours.fr. This website commercializes services of transport of people, road and tourist activities for groups and individuals.
Scope of Application
The following G.C.S. apply to any use of the site and to the marketing of the services offered on this site.
Conditions of Use of the Site
The customer must be at least 18 years old, legally capable of contracting, and using this site in accordance with these general conditions. The customer is financially responsible for the use of the site both on his/her behalf and on behalf of a third party, including minors.
The user is advised to read the T&Cs carefully, which are indicated by hyperlink at the bottom of each page of the site, and is advised to download and/or print them and keep a copy.
Provider’s Contact Details
BST SASU with a share capital of €1,000, registered in the R.C.S Nice under the number SIREN 921 058 749
Head office address: 2 rue Maraldi, 06300 Nice
Phone number: +33 4 89 24 58 45
Email: bst.nice.riviera@gmail.com
Intracommunity VAT FR18921058749
Happy Riviera Tour’s Sightseeing activity is covered by professional transport liability insurance.
Services Offered
Shared tours, private tours and transfers in 8-seater and 3-seater vehicles with driver.
Payment Terms
Payment is made by credit card as soon as the order is placed and is debited immediately.
Orders
The order these services does not require the establishment of a quote. An order is a reservation made and validated by the user on the website www.happyrivieratour.fr.
Placing an order:
The customer chooses a service and puts it in his basket, he can delete or modify it before validating his order and accepting the present general conditions of sale. Tour departures are confirmed for a minimum of 2 people. If only one person is scheduled for a tour, Happy Riviera Tours has the right to cancel and refund the customer. Prices are quoted per person for the shared tours and per vehicle for the private tours and transfers. The prices are indicated in euros. The prices of the services are understood to be inclusive of all taxes, fees and service costs. The costs and service charges are the costs of the services ordered by the customer. Services, meals, visits and tips are not included unless mentioned in the description. Prices include fuel, motorway tolls, some parking fees and driver’s fees. Discounts cannot be combined with any other form of discount. If the client requests to extend his tour by additional hours, or modifies his tour, he will pay the supplement directly on the spot during the service. After validating the basket, the order will be considered final and will require payment from the client according to the terms and conditions. The payment is made directly at the time of the order, by communicating the customer’s credit card number through a secure payment system. Happy Riviera Tours will send the confirmation and the main elements of the customer’s order by e-mail as soon as possible. All information contained in this e-mail will constitute the agreement between the customer and Happy Riviera Tours. The customer is obliged to check the information in the order. In case of errors, he can notify them through the contact form. These cannot be challenged within 24 hours of the service. If the customer does not receive a confirmation email, he/she should contact Happy Riviera Tours using the contact section. Any request for information, clarification and follow-up of orders must be sent by mail to the customer service of Happy Riviera Tours, by the electronic form or by phone whose coordinates appear in the contact section.
Services
Tours by van or car from point A to various destinations and back to point A. Pick up and drop off at the client’s place of residence. Happy Riviera Tours can give a different address for the departure and return point. The maximum waiting time of the driver in case of delay of the customer is 15 minutes beyond the appointment time. After this time either the delay will be deducted from the tour or the tour will be cancelled and not refunded. Departure and return times may vary due to traffic conditions or other unforeseen circumstances. Happy Riviera Tours cannot be held responsible for delays due to heavy traffic, bad weather, customer delays or other unforeseen circumstances. The customer must present his reservation form to the driver at the time of pick-up. Our drivers are not obliged to accompany customers to sightseeing sites or inside historical monuments and museums. All personal items left in a vehicle are entirely the responsibility of the clients, Happy Riviera Tour cannot be held responsible for any loss or theft.
Cancellation of the order and right of withdrawal
The client is informed that, in application of article L. 121-20-4 of the Consumer Code, all the services offered on the site by Happy Riviera Tours are not subject to the application of the right of withdrawal provided for in articles L. 121-20 and following of the Consumer Code in relation to distance selling. Consequently, the services ordered on the site are exclusively subject to the cancellation and modification conditions provided for in these General Conditions. The client may cancel the order at least 24 hours before the reservation, less than 24 hours the client will have to pay 20% of the service and on the day of the service, the client will have to pay the totality. The client can change the place of departure of the services by making an explicit request to the relevant department in the contact section.
Methods of complaint
By mail only in the contact section of happyrivieratours.fr. Happy Riviera Tours will verify the truth of the facts and will get baack to the customer within one week. Complaints will only be accepted if Happy Riviera Tours has been informed of the difficulties during the execution of the service. In this case, Happy Riviera Tours will try to remedy the situation in order to limit the damage.
Terms of reimbursement
The maximum period of reimbursement is 2 weeks. Any service provided cannot be used to claim a full refund.
Liability and guarantees
Happy Riviera Tours does not guarantee that the site will be free of anomalies, errors or bugs, nor that these can be corrected, nor that the site will function without interruption or breakdowns, nor that it is compatible with a particular hardware or configuration other than those expressly mentioned by Happy Riviera Tours. Happy Riviera Tours is in no way responsible for malfunctions attributable to third party software. In no case, Happy Riviera Tours is responsible for any type of foreseeable or unforeseeable damage, material or immaterial (including loss of profits or opportunity…) resulting from the total or partial impossibility to use the site. Finally, Happy Riviera Tours, not being able to control all the sites to which they refer via hyperlinks, which exist only to facilitate the User’s research, is in no way responsible for their content. The customer acknowledges having checked that the computer configuration he/she is using does not contain any virus and that it is in perfect working order.
Processing of personal data
Personal data are only used for the sale and realization of the services of Happy Riviera Tours or by a third party partner involved in the realization of the service. The personal data of the customers are collected for the sale of the services. The following information is requested: name, first name, e-mail address, telephone number, name of the hotel or place of residence.
Applicable law and jursdiction
All disputes regarding the use of the site of happyrivieratours.fr or regarding the products or the services ordered on the Site are subject to French law. The application of the Convention on Contracts for the International Sale of Goods of 11 April 1980 is excluded. All disputes relating to the Use of the Site, the interpretation and execution of the General Conditions or the Goods and Services offered on the Site are subject to the jurisdiction of the French Courts.
Effective date of the general terms and conditions of sale
06/01/2021
